Refund & Cancellation

Before production starts: deposit refunded in full

If you cancel an order before production has begun — for any reason — the deposit you paid is refunded in full. Production is considered started once materials are cut for your order or your drawings move into the manufacturing schedule, whichever comes first. Cancelling at the drawing-confirmation stage costs you nothing beyond any third-party expense already paid on your behalf.

Once production is scheduled: refunded net of costs incurred

If your units are already in production and you need to cancel, we refund the deposit less the cost already incurred — materials purchased or cut, fabrication completed, and any non-recoverable freight or customs expense. You receive an itemized closing statement showing exactly how the deduction was calculated, and any completed components or materials can be shipped to you if you prefer to keep them.

Damaged or non-conforming goods on arrival

• Inspect on delivery. Check the container house or flat-pack shipment against the packing list when it arrives and note any visible damage on the delivery receipt before signing.
• Report within 7 days. Send photos of the damage, the packing list and your inquiry or order number to info@jxcircle.com within seven calendar days of delivery.
• We make it right. Depending on the case we ship replacement parts or panels, arrange a repair allowance, or agree a credit against your order — the remedy is confirmed in writing.
• Transit damage. Damage occurring in ocean transit is handled with the carrier and your freight insurer under the agreed Incoterm (EXW / FOB / CIF / DDP); we assist with the claim either way.

How to request a cancellation or refund

1. Contact us. Email info@jxcircle.com with your inquiry or order number and a short note. You do not need to justify the cancellation.
2. We confirm. Within one business day a project consultant confirms the production status, the refund amount and the itemized closing statement.
3. Refund issued. Approved refunds are returned by Juxian Circle Technology Inc. to the account you paid from by bank transfer, typically within 5–10 business days of approval depending on your bank and the settlement currency.

Exceptions

• Custom-sized or bespoke units, and any special-order materials sourced to your specification, are non-refundable once fabrication has started.
• Third-party costs already incurred on your behalf — ocean freight, customs duties, port charges, inspection or certification fees — are passed through at cost and cannot be recovered once paid.
• Prices shown on the site are FOB reference prices; the binding amount is the one confirmed in your formal quotation and contract.

Need to start a cancellation or report damage? Contact us with your order number.